The second-hand marketplace Members Voice Anger About Sizing Modifications
Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
The popular resale platform has updated its size classifications for female and kids' apparel failing to inform all users about the change.
Social Media Response
Numerous buyers and vendors are expressing on platforms stating that platform listings now display a modified sizing category than originally posted because of the remapping.
The platform stated the new system was more in line with other platforms.
The platform has recommended to review their products and update the measurements by hand if necessary, causing user dissatisfaction.
Size Classification Changes
Before the change, the sizes had both one number and one letter, like S/8 or M/10.
The revised method features an alphabetical indicator and numerical range like S/UK 8-10.
In some cases, the size labels have been reassigned - for example a size L used to be a 12 but now shows as UK 16-18.
Shopper Accounts
A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, located in Scotland, said garments she listed featuring size 14 markings were displaying on the service as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Necessary Adjustments
Charlotte Lunn, located in England, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"This situation is especially annoying, as I'm chronically ill and platform income has been essential following partial earnings loss," she stated.
Marketplace Information
The platform boasts over 100 million members, comprising 18 million UK members.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time that an unexpected update to the app has proved unpopular: previously, the platform withdrew an update concerning shipment methods due to shopper criticism.
